You may choose any time comfortable for you – the hotel works 24 hour. Check-out time – 13:00, that means that when you’ve booked a room it will be at your disposal at 13:00 o’clock.
Can the check-in be earlier than 13:00 if I come to Minsk in the morning or evening?
Yes, that’s possible, only if spare rooms available and with extra fees.
From 12:00 till 13:00 – grace time, when registration is free of charge but only if there are spare rooms ready.
From 00:00 till 12:00 – 50% extra charge, the registration is possible when spare rooms available.
If you know for sure that will come before 12:00 it’s better to inform in advance the administrator on tel.+375 17 203 58 18, +375 17 203 09 58 or via e-mail email@example.com
MAY I LEAVE THE LUGGAGE IF NO SPARE ROOM AVAILABLE TILL 13:00?
Yes, there is a luggage storage room in the hotel. Please contact the administrator.
WHAT IS THE CHECK-OUT TIME?
Check out is 12:00 p.m., in case of delay for more than 1 hour extra charges should be covered.
IF I AM LATE TO CHECK-OUT BY 12:00 WHAT SHALL I PAY?
Leaving the hotel later the check-out time is paid according to following rules:
From 12:00 till 13:00 – grace time, free of charge but only if there are spare rooms ready.
From 13:00 till 24:00 – 50% extra charge, accommodation is possible when spare rooms available.
WHAT CREDIT CARDS CAN BE USED FOR PAYMENT?
Payment can be made in cash or by credit cards. Credit cards accepted in the hotel “U Fontana”:
MasterCard, Visa, Visa Electron, EuroCard, American Express, Cirrus/Maestro.
WHERE CAN I EXCHANGE THE CURRENCY?
The nearest banks departments:
JSC “BPS-Sberbank” – 80 Masherova district . 200m from the hotel (2 min). Leave the hotel and go 150 m straight ahead – cross the road – bank branch entrance.
“Belgazprombank” - 78 Masherova district . 300 m from the hotel (4min). Leave the hotel and go 250 m straight ahead – cross the road – bank branch entrance.
JSC SB “Belarusbank” – 34.2 M.Tanka st. Distance from the hotel – 550m (7min). Leave the hotel and move to its backside – turn left and go along the building on 34.2 M.Tanka street till the bank branch entrance.
Shopping center “Korona” – 24 Kaljvatijskaya st. 400 m from the hotel (5min). Leave the hotel and move to its backside – go 300 m straight ahead – cross the road to “Korona”.
WHAT DOCS ARE REQUIRED TO GET THE ACCOMMODATION?
A room will be provided for a guest with internal passport or external one.
DOES THE HOTEL REGISTER FOREIGN RESIDENTS?
Yes, registration mark is provided for whole staying period in the hotel “U Fontana”.
HOW TO ORDER TRANSFER?
Transfer from the airport or station to the hotel can be ordered on phone +375 17 203 58 18 or application sent to e-mail firstname.lastname@example.org or via fax +375 17 203 09 58.
In the application the following information should be illustrated: Name/surname, exact date and arrival time to the airport (station); flight number or number of the train. A guest will be met by driver bearing in hands the tableе with the hotel’s name on it. Payment shall be made on arrival to the driver. The transfer from the hotel to station, airport or any other necessary place can be ordered at the reception.
IS THERE A PARKING IN THE HOTEL?
There is a free of charge guest parking in the hotel.
Yes, there is free Wi-Fi access throughout the hotel.
ПРЕДУСМОТРЕН ЛИ В ГОСТИНИЦЕ ЗАВТРАК?
Yes, the hotel restaurant offers delicious, substantial continental breakfast. The room can be booked either with or without breakfast. If you’ve booked a room without breakfast and then change your mind you may pay this service directly in the restaurant. There is discount system for all the guests of our hotel: for dinner menu – 5%, for evening – 10%.
Booking on-line offers you current information on rooms and services available at the necessary dates. It will take you 3 minutes to book a room and services. Payment can be made in cash, web-money, credit cards. As a result you will get a guaranteed electronic acknowledgment of the booking.
WILL YOU CONSIDER A GUEST WISHES ON BED TYPE?
When booking a room please indicate your preference on bed type – double room or twin room. In this case 100% guarantee cannot be granted that depends on spare rooms available. But the hotel staff will do all possible to realize our guest desires.
HOW CAN WE BOOK 1 ROOM FOR 3 PEOPLE ON WEB-SITE?
In our hotel only superior and deluxe rooms can accept the 3rd person. To book extra bed please fill in field “Additional wishes”. When checking into the hotel if spare extra beds available the cost will be restated as for 3 people.
HOW TO GET INVOICE?
You can get the invoice in two ways:
When booking on-line choose way of payment “Non-cash payment (corporate customer)”. At the page opened fill in the form, indicating the wire transfer information of your organization. After form sent the system automatically generate guest voucher and invoice, these docs will be sent to your e-mail address.
Send your booking application via e-mail email@example.com indicating the wire transfer information of your organization or contact the hotel accounting office on phone +375 17 203 14 00, +375 17 203 14 74.
WILL REPORTING DOCUMENTATION BE PROVIDED?
Yes. Our guests get bills and invoices. In case other counting documents needed – we can provide them if ordered in advance. If you stay in the hotel during weekend or holidays the docs will be sent to your mail the next working day. In very urgent cases we additionally can send scanned docs via e-mail.
ЕСТЬ ЛИ КОНДИЦИОНИРОВАНИЕ В ГОСТИНИЦЕ «У ФОНТАНА»?
Yes, each room comes with air conditioner.
HOW TO CONTACT A GUEST FROM STATIONARY PHONE?
Phone the administrator +375 17 203 58 18, +375 17 203 09 58 and you’ll be connected with required room.
CAN NATIONAL LONG-DISTANCE CALL BE MADE FROM THE ROOM? HOW THEY ARE PAID FOR?
Yes, long-distance communication is available in every room. It is paid for at the reception when check-out. As well you may get the information on costs for international calls.
Is there tea making and ironing facilities in the room?
These facilities can be provided to you upon request. Please contact the administrator at the reception or phone internal extension 201.
CAN BANQUETS OR SEMINARS BE HELD IN THE HOTEL?
The hotel “U Fontana” can provide meeting facilities to you. You may rent a room for 25 and 50 seats to hold various seminars, trainings, business negotiations, banquets and wedding parties. Your event will be organized according to high quality standards. All your question address to restaurant manager - tel: +375 17 203 14 00, +375 25 528 54 92 or e-mail firstname.lastname@example.org
IS THERE SAUNA IN THE HOTEL?
There is deluxe sauna with Russian bath, sauna bath, swimming pool, Jacuzzi, rest room with fireplace and Russian billiards in the hotel complex “U Fontana». The session duration is 2,5 hours. To use the sauna services booking in advance is required.
IS THERE A SAFE IN THE ROOM?
No, the rooms comes without safe, you may leave your things at the reception for some time.
ARE PETS ALLOWED?
WHAT DOES IT MEAN GUARANTEED ACCOMMODATION?
Guaranteed accommodation is earlier paid booking, that has been acknowledged by the hotel via e-mail or fax. In case the booking unpaid after 19:00 room booking will be accepted only when prepayment made or when application sent on later arrival +indicated certain arrival time. The accommodation is considered un-guaranteed if a guest does not check in till 19:00 or prepayment is not made.